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IT
Project Management
Karachi
Full Time/Permanent
Bachelors’ degree in Computer Engineering or equivalent
Market Competitive + Other benefits
Hybrid Karachi (Candidate should be flexible to work in U.S. Eastern Time)
Position:
Our client is looking for a solution engineer to work in our constantly evolving environment. You will become part of our Global Operations team and play an important role in enhancing our Product Support Team. The candidate would be responsible to analyze logs, perform configurations & test configurations in proto environments. Along with excellent technical skills you must be a sound team player and energetic.
Key Essentials:
Able to investigate logs and provide resolution to assigned tickets.
Provide Level 2 support and troubleshoot escalated queries.
Perform configurations and testing in proto environments.
Able to roll out configuration changes in Production.
Handle real time Production issues and provide optimum solution.
Assign/escalate to issues to relevant teams with complete details in a timely manner.
Comprehend complicated issues and communicate to all internal and external stakeholders in a clear and concise manner.
Analyze/document user requirements and create technical specifications.
Efficiently deliver all assigned projects/tasks.
Provide estimations of assigned work and work closely with Team Lead and GOPS management to ensure successful deliveries.
Work closely with Customer/Client support, Relationship management, IT, Development and other Operations teams to ensure efficient outcomes.
Review, manage & maintain knowledge base.
Database knowledge SQL, Postgres, Ignite would be a plus.
FIX Protocol knowledge would be plus.
Should be convenient for evening & night shift.
Candidate can be in Karachi for on-site job or remote.
communication skills must be good.
experience with US clients would be a plus.
Be organized, thorough & process driven.
Able to handle pressure and work on tight deadlines.
Have excellent problem-solving & communication skills.
Have a Positive Can-Do attitude.
Be competent in computer systems and technologies.
Comply with all organizational processes, procedures and policies