Solution Engineer (Regulatory Operations)

Job Description

Job Description:

Onsite Karachi

ANALYSIS
Daily audit of CAT portal, analyzing submitted trades data.
TROUBLESHOOTING
Reviewing trades on daily basis, figuring out where the issue is arising from and using critical analysis, business knowledge to find the root cause using SQL.
SOLUTION BASED APPROACH
Emailing counter parties to take the necessary steps in resolving the issue.
If the issue lies on our end, raising JIRAs to L3 and ensuring the issue gets fixed.

MONITORING
Monitoring SQL jobs that are setup for different processes this includes processes running on AWS and other data center machines.
CO-ORDINATION AND ESCALATION
In case of issue, then the next course of action is to carry out L1 and L2 support as some processes are time critical their resolution needs to expedite, this includes coordinating with development team outside of their working hours to ensure fixing is deployed.
If the issue is non-time critical then raising a JIRA to the L3 and notifying to next shift to follow up.

PARTICIPATING IN TRAINING SESSION
Attending training sessions conducted on a organizational scale

TASK DELEGATION
Delegating tasks to relevant department and assisting in it where required

FINRA CAT ISSUES
Registering FINRA CAT issues with FINRA helpdesk.
Filling up the Self Reporting form issue wise, and uploading a copy of it on the FINRA CAT Issue Directory.
Proactively following up on the issues till they get resolved and inform FINRA Helpdesk when its resolved.

FINRA INQUIRIES
Responding and resolving all FINRA inquiries whether they are initiated from FINRA helpdesk or FINRA Market Regulation department.

INTER-DEPARTMENT CO-ORDINATION
Coordinating with different departments to get FINRA queries resolved or addressed.
Highlighting them in a timely manner so they it can be escalated.

LEARNING DATABASES
Learn the database skills and get to know other configuration processes.

BUSINESS KNOWLEDGE
Learn the business knowledge through intra team trainings.

PROACTIVE OWNERSHIP
Taking a proactive lead on everything that heads towards the team.

EMAIL COORDINATION
Proactive approach on emails

Skills

Must know the basic skills of development language C.